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Old 08-06-2011, 11:13 PM   #1 (permalink)
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Getting ticked off (pedigree online issues)

I paid for a year to add my dogs pedigrees and behold! I go to log in and my password is denied Now I know everything is correct I wrote it down and have it saved in my e-mail. So I go and e-mail them 4 different times and I have YET to hear back from them and I am getting ticked off..I didn't pay 30 for nothing and IF I wanted to toss money away I would have taken 30 and flushed it down the toilet....Does anyone know a number I can call since clearly 4 e-mails and not ONE respond......
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Old 08-06-2011, 11:19 PM   #2 (permalink)
 
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what site? All the pedigree sites I use you dont have to pay for at all.
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Old 08-06-2011, 11:25 PM   #3 (permalink)
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I use:
ONLINE PEDIGREES

I happen to like it or I did when I was able to sign on!
I sent them another e-mail so I guess I will have to wait unless someone knows a way to contact them via phone or who runs it..
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Old 08-07-2011, 03:23 AM   #4 (permalink)
 

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I have had issues too!!! Freaking big mess trying to get these guys to respond and fix stuff.
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Old 08-07-2011, 03:28 AM   #5 (permalink)
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It IS a pain. The request password asks for a confirmation code..they NEVER gave me one so what the heck!?
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Old 08-07-2011, 04:06 AM   #6 (permalink)
 

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i like that pedigree site too but I'm not paying to put up a ped when there are other sites that will let me do it for free
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Old 08-07-2011, 06:34 AM   #7 (permalink)
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I dont think 30 a year is all that much to me.. honestly. lol!
the virtual pedigree went offline not so long ago and I ended up lossing my dog's peds so I shrugged and paid for this..NOW, I would be happier if they would fix my issue with my profile and all will be right in the world once more. :P
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Old 08-07-2011, 06:44 AM   #8 (permalink)
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I have this same problem. They take weeks to respond and sometimes it still wont work. Even the password reset wont work. They are garbage. Only reason I use them is bc so many pedigrees already with them. I wont after my yr is up
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Old 08-07-2011, 08:40 PM   #9 (permalink)
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Well..It has been almost a month so HOPEFULLY I can be able to go on the blasted site.
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Old 08-07-2011, 08:44 PM   #10 (permalink)
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Make sure you e mailed the right address. 1 is useless
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Old 08-07-2011, 08:51 PM   #11 (permalink)
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I was almost curious as to whether they are all inactive or if they don't honestly care after they get their 30 because they sure as heck e-mailed me back after subscribing.

EDIT: just checked my e-mail and nadda... >.< wow..GREAT service.....
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Last edited by PatienceFlame; 08-07-2011 at 08:54 PM.
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Old 08-07-2011, 11:20 PM   #12 (permalink)
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Yep they are crap. I told them I wanted a refund and how badly it was managed. They just disregarded it of course
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Old 08-08-2011, 01:19 AM   #13 (permalink)
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wow, that sucks.
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